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Service Operations and Customer Focus |
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Management Structure The Land Registry's key services are:
Productivity 19.9% (103,953) of the documents lodged for registration in 2003/04 were Sale and Purchase Agreements of building units, a 28.2% increase over the previous year. The total consideration of these Agreements was HK$246,564 million, up 41.2% over the previous year. The number and consideration of these agreements are generally regarded as key indicators of property market activity. Among the 103,953 Sale and Purchase Agreements, 82.6% (85,814) were Sale and Purchase Agreements of residential units(note), a 25.5% increase over the previous year. The total consideration of these Agreements was HK$200,989 million, up 40.9% over the previous year.
3,388,061 searches of land registers and records were made in 2003/04, a 9.5% increase over the previous year. 90.1% of these searches were conducted by private sector clients including solicitors’ firms and estate agents. Approximately 12,430 searches were handled each working day. The online land search Direct Access Services (DAS), introduced since 15 September 1994, now accounts for 79% of searches of land registers and records.
In 2003/04, the Land Registry provided 461,490 sets of imaged copies and photocopies of land documents to customers through counter searches and remote orders via DAS. This was 3.2% higher than in 2002/03. The Land Registry certified 0.7% fewer copies of land records compared to 2002/03. Development Projects and New Services Operations and Customer Focus Performance Pledges Customer Focus Human Resources Development
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