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Land Registry Annual Report
2003/04
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Trust Relationships |
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| The Land Registry relies on many different relationships to deliver services successfully to the community. We depend on our staff to give courteous and efficient service. We depend on business partners to develop and maintain efficient systems. We depend on the suppliers and users of information for its accuracy and correct use. Finally, we depend on all of these people for feedback on the quality of our services and ideas on improvement. Our policy is to treat all with whom we deal with respect. We listen carefully to them and are open and clear in what we say to them. We seek solutions that help clients and customers as well as achieving our objectives. Our aim is to create partnerships of trust that help to give better service to all. Our relationship with customers is beyond geographical boundary. We maintain close ties with our overseas counterparts despite the fact that official visits and physical contacts were hampered by the outbreak of SARS in the first half of the year. In 2003/04, we received 12 delegations comprising over 90 visitors from the Mainland, Australia and a local government department. In October, the Change Manager attended the 10th International Land Policy Forum held in Japan. These contacts gave us a good opportunity to benchmark our services with the overseas jurisdictions, exchange experience in land registration and information on development projects, and look for new ideas on improving our operations and services. |
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