Land Registry Annual Report 2004/05 |
Building Trust |
Customer service | ||||
Maintaining and enhancing trust is fundamental to the work of the Land Registry. We rely on many different relationships to deliver services successfully to the community. Our aim is to create partnerships of trust that help to give better service to all. We depend on our customers for feedback on the quality of our services and ideas on improvement. We listen carefully to them and seek solutions that help customers as well as achieve our objectives. We therefore have a number of communications channels, both formal and informal, helping us to maintain an open dialogue with our customers. The Land Registry has a dedicated Management and Customer Services Division that is responsible for planning and coordinating customer service.
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Our established aims are:
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