Land Registry Annual Report 2004/05
 
 
 


Comparison of pre-IRIS and post-IRIS Performance Pledges
 

Service Type
Pre-IRIS
Post-IRIS
2004/05
2005/06
Service Standard
Performance Target
(% meeting service standard)
Actual Performance
(% meeting service
standard)
Service Standard
Performance Target
(% meeting service standard)

Registration of Land Documents
20 working days
97
100
*18 working days
90

Search of Land Records

 
 
 
  
 

•"All Services" service at the Central Search Office
30 minutes
97
100
Replaced. All search outlets now offer "All Services" service
-

•Counter Search of computerized land registers

20 minutes
97
100
*18 minutes
95
Supply of Imaged Copies of Land Records
 
 
 
 
 
Over the counter
 
 
 
  
 

•Without oversize plans
20 minutes
97
100
*18 minutes
95

•With oversize plans
-
-
-
#5 working days
97
Order via electronic services
 
 
 
  
 

•Collection in person
 
 
 
  
 

▲ Without oversize plans
1/2 working day
97
100
(Service standards changed, please see below)
-

▲ Without colour plans
-
-
-
#1 working day
97

▲ With colour plans
-
-
-
#3 working days
97

▲ With oversize plans
-
-
-
#5 working days
97

•Delivery by post or courier
 
 
 
  
 

▲ Without oversize plans
Dispatch within 1 working day
97
100
(Service standards changed, please see below)
-

▲ Without colour plans
 
 
 
  
 

- Orders placed before 6:00 p.m.

-
-
-
#Dispatch within 1 working day
97

- Orders placed after 6:00 p.m. or on Saturdays,
Sundays & public holidays
-
-
-
#Dispatch within 2 working days
97

▲ With colour plans
-
-
-
#Dispatch within 3 working days
97

▲ With oversize plans
-
-
-
#Dispatch within 5 working days
97

Supply of Certified Land Records
 
 
 
  
 
Over the counter
 
 
 
  
 

•Computerized land registers
1/2 working day
97
100
*1 hour
90

•Imaged copies without plans
3 working days
97
100
-
-

•Imaged copies without oversize plans
-
-
-
#1 hour
90

•Imaged copies with plans
5 working days
97
100
-
-

•Imaged copies with oversize plans
-
-
-
#5 working days
97

Order via electronic services
 
 
 
  
 

Collection in person
 
 
 
  
 

•Computerized land registers
2 working days
97
100
1 working day
97

•Imaged copies

5 working days
97
100
-
-

▲ Without oversize plans

-
-
-
#3 working days
97

▲ With oversize plans

-
-
-
#5 working days
97

Delivery by post or courier

 
 
 
  
 

•Computerized land registers
 
 
 
  
 

▲  Orders placed before 6:00 p.m
-
-
-
#Dispatch within1 working day
97

▲ Orders placed after 6:00 p.m. or on Saturdays,
Sundays & public holidays

-
-
-
#Dispatch within 2 working days
97

•Imaged copies without oversize plans
-
-
-
#Dispatch within 3 working days
97

•Imaged copies with oversize plans
-
-
-
#Dispatch within 5 working days
97
Sale of Memorial Day Book (MDB)
 
 
 
  
 

•Approval of MDB applications
2 working days
97
100
2 working days
97

•Delivery of MDB diskettes by courier/counter collection
Dispatch within 1 working day excluding Saturdays
97
100
Dispatch within 1 working day excluding Saturdays
97
Sale of Monthly Memorial Information on Mortgage Transactions (MMIM)
 
 
 
  
 

•Approval of MMIM applications
2 working days
97
100
2 working days
97

•Delivery of MMIM diskettes by courier
Dispatch within 6 working days excluding
Saturdays at the beginning of the month
97
 
 100
 
*Dispatch within 5 working days excluding
Saturdays at the beginning of the month
97

Telephone Enquiry Services
 
 
 
  
 

•DAS Help Desk
Successful connection to a live operator within 1 minute
95
100
Replaced by an interactive Customer Service Hotline
-

•All other enquiries
Answered not later than the 5th ring
95
100
with 24-hour access and answer by live operator during office hours

•Voice mail left during office hours
-
-
-
#Return calls within 60 minutes after receiving the voice mail
90

•Voice mail left after office hours
-
-
-
#Return calls before 10:00 a.m. on the next working day
90
*Enhanced Service Standard
#New Performance Pledge

 

 




Copyright Notice
Disclaimer