Highlight The Land Registry has launched a new search system to enhance the Integrated Registration Information System (IRIS) Online Services. We have continued with further enhancement work to IRIS. We have put in place measures to ensure the security of our IT systems and continued to raise staff awareness in IT security.

(a) Integrated Registration Information System (IRIS) and IRIS Online Services

IRIS Online Services

A new search system came into operation in August 2010. The new system is separated from the internal registration system such that its operation will not be affected by the latter’s scheduled maintenance and upgrading work, thereby providing more stable and reliable services to our customers. The operation hours of the IRIS online service has also been extended from the previous 16 hours to 20 hours daily (including Saturday, Sunday and public holidays), running from 07:30 a.m. to 03:30 a.m. (with last order cut-off at 02:30 a.m.) the next day. The transition to the new search system was successful and seamless.

Service Enhancement to IRIS

As part of our continuous improvement to customer services, the Land Registry implemented further enhancement work on IRIS upon the launch of new search system. Major enhancements implemented in 2010/11 include:

• adding a link from the IRIS website to the homepage of the Property Information Online of Rating and Valuation Department;
• providing an option for customers to specify a delivery method for all search orders (in addition to individual orders);
• displaying a list of names matching the input character(s) for selection when customers enter the first Chinese/English character(s) of the development/street name (or type-ahead feature);
• enhancing the user interface by facilitating customers in searching land registers to input just any one of the three search criteria i.e. street name, development name or lot number;
• allowing subscribers to print account statement by specifying a date range (within the past six months) and to enquire the search/order status from the last 31 days extended to the last two months; and
• adding a new column to account statements to show the corresponding Property Reference Number/Address/Lot of land register orders.