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Highlights of 2011/12
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Future outlook
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Corporate Governance
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Exceeded all our performance pledges and enhanced the performance targets for telephone enquiry services from 92% to 93%, amendment of registered data of simple cases and registration of withheld deeds
re-delivered for registration from 90% to 92%.
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To implement enhanced performance target for amendment of registered data of complicated cases in April 2012.
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Received 420 commendations (+11% from last year), 17 suggestions (+21% from last year) and 16 complaints (-27% from last year).
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To continue to gauge customer feedback and sustain our efforts for further improving the quality and efficiency of various services.
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Corporate Social Responsibility
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Participated in various community programmes and activities; provided a safe and healthy work environment for staff and supported environmental-friendly initiatives.
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To continue our active participation in community services and serve the community with social commitment.
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Producing a bilingual teaching kit on land registration system of Hong Kong for the subject of Liberal Studies under the New Senior Secondary curriculum.
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To launch the teaching kit for enrichment of learning resource for students of the New Senior Secondary curriculum.
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Services and Operations
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The number of subscribers for Integrated Registration Information System (IRIS) Online Services reached a record of 969 with 217 new customers.
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To keep on enhancing the user-friendliness of IRIS Online Services to meet customers' needs.
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Launched free online browsing versions of the Street Index and the New Territories Lot/Address Cross Reference Table on the Land Registry's website.
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To produce updated versions from time to time.
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Conducted a large-scale Customer Service Survey with positive feedback in major service areas.
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To implement and follow-up with the suggestions and views collected in the survey.
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Launched two enhanced versions of e-Memorial Forms with auto-fill and data import functions.
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To continue gauging customers' feedback for further enhancement.
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Received the Bronze Award of the Service Enhancement Award (Small Department category) of Civil Service Outstanding Service Award 2011, The Ombudsman's Awards 2011 for Officers of Public Organisations, the Secretary for the Civil Service's Commendation Awards 2011 and the Bronze Award under the category of "Annual Reports — Overall Presentation: Government Agencies and Offices" in the 25th Anniversary International Mercury Awards competition.
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To keep up with efforts in delivering quality services and to further excel.
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Title Registration
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Developed a proposal on "Two-Stage Conversion Mechanism" for addressing concerns and continuing discussion with stakeholders.
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To launch a public engagement exercise on the way forward for implementation of the title registration system upon reaching a general consensus on the proposal with major stakeholders.
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Human Resources Management
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Implemented departmental Training Plan 2011/2012 and organised various quality training programmes.
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To implement Training Plan 2012/2013 and organise the endorsed training programmes for continuous learning of staff and improvement in departmental performance.
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Conducted Training Needs Survey 2011/12.
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To operationalise identified training needs into departmental Training Plan and training programmes.
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IT Management
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Implemented 10 major enhancements to the IRIS Online Services.
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To continue enhancing IRIS to meet customers' aspirations.
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Put in place measures to ensure the security of IT systems and continued to raise staff awareness in IT security.
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To ensure full compliance with the Government's IT security requirements and the best practices in the IT industry.
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Financial Management
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Achieved a profit and total comprehensive income of $98.3 million and the rate of return on fixed assets of 19.7%.
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To continue exercising strict cost control and to achieve the financial return on fixed assets determined by the Financial Secretary.
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