Corporate Governance
PERFORMANCE PLEDGES
As part of our continuing commitment to improve the quality and efficiency of services, we have been conducting review of our performance pledges annually since 1993. In 2011/12, we exceeded all the performance pledges and introduced further enhancements. In particular, we enhanced the performance targets for returning calls within designated time for our telephone enquiry services from 92% to 93%. We also enhanced the performance target for achieving the prescribed service standards for amendment of registered data of simple cases and registration of withheld deeds re-delivered for registration from 90% to 92%. Annex I (a) sets out the pledges and our performance for the year.
To further improve our service in the coming year, we will implement an enhanced performance target for amendment of registered data of complicated cases in April 2012. The new set of performance pledges for 2012/13 is at Annex I (b).