Land Registry Annual Report 2005/06 |
Building Trust |
Liaison groups and other exchange channels | ||||||||||||||||||||||||||||||
To assess customers’ changing needs and expectations, the Land Registry communicates closely with them. Various channels have been set up to this end:
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Customer Liaison Groups | ||||||||||||||||||||||||||||||
Two Customer Liaison Groups, one for private sector customers and one for government departments, have been set up for an ongoing dialogue with our stakeholders.
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The objectives of the Customer Liaison Groups are to:
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New Publications The Land Registry produces a variety of publications to provide the latest information and to promote greater understanding of the work of the Registry:
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In 2005/06, 7 circulars were issued: | |
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To keep customers and business associates abreast of the Land Registry’s current activities and progress of the development project carrying out in the Registry, a regular newsletter, the “Land Registry News”, is published for general distribution. 2 issues were published in 2005/06. |
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During the year, the Land Registry published the following pamphlets to give a detailed account of the various activities and achievements of the Registry over the year and the progress of the development project as well as the performance pledge of the year: |
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To tie in with the new operation under IRIS, the Registry revised and published the following pamphlets: |
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Website |
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The Registry’s website is a comprehensive source of news and information on the Land Registry’s core business and progress of development projects conveniently accessible to people throughout the world twenty-four hours a day. Our website (http://www.landreg.gov.hk) provides user-friendly navigation features and is available in Traditional Chinese, Simplified Chinese and English versions. It provides users with access to all main Land Registry publications and a quick-link directly to the IRIS Online Services (http://www.iris.gov.hk). We regularly update and enhance the contents of our website. A new thematic section, namely “Suggestions and Responses on IRIS Online Services” had been added during the year. In 2005/06, there were 1,724,879 visits to the website, an increase of 61% compared to 2004/05. From our website survey, 57% visitors rated it as good and above. Enhancements were made to our website information on receiving suggestions from customers. We also received 36 commendations and 401 enquiries through the website. |
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Interactive Voice Response System
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To enhance our communication with customers, a Customer Service Hotline, telephone number 3105 0000, equipped with an Interactive Voice Response System has been set up. A wide range of information is available by listening to recorded messages or ordering information leaflets and forms by fax. Callers may choose from a range of services or speak to a live operator during office hours. A voice mail facility is also available. During the year, the number of calls received was 122,354, averaging 10,196 calls per month. We are considering extension of helpline services to IRIS users outside normal office hours and at weekends. |
Copyright Notice Disclaimer |
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