(b) Performance Pledges

As part of our continuing commitment to improve the quality and efficiency of services, we have been conducting review of our performance pledges annually since 1993. In 2010/11, we exceeded all the performance pledges and introduced further enhancements. In particular, we upgraded the service standard of registration of land documents by reducing the time span from 16 to 15 working days. Annex I (a) sets out the pledges and our performance for the year.

To further improve our service in the coming year, we will implement enhanced performance targets for telephone enquiry services, amendment of registered data of simple cases and registration of withheld deeds re-delivered for registration in April 2011. The new set of performance pledges for 2011/12 is at Annex I (b).