The Land Registry Annual Report 2009/10

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Seventeenth Year in Review

Highlights of 2009/10

Public Services and Customer Relations

Date
Event
28 Apr 09 Launched for sale the Street Index (41st edition) and the New Territories Lot/ Address Cross Reference Table (10th edition) on compact disc
4 May 09 Announced the enhanced Performance Pledges 2009/10
4 May 09 Closed the Sha Tin Search Office and relocated the Owners' Corporation Services to the Tai Po Search Office
1 Jun 09 The TV series of “Stories of Our Land” was among the top 20 in the 2009 TV Programme Appreciation Index Survey (Phase 1)
10 Jul 09 Launched the enhanced version of e-Memorial Form
15-17 Jul 09 Conducted a three-day Attachment Programme for Mainland Officials from Beijing and Shanghai
28 Aug 09 Introduced the enhanced Interactive Voice Response System of the customer service hotline
Sep 09 Enriched the Integrated Registration Information System (IRIS) database with Chinese street names
29 Sep 09 Received the First Runner-up of the Service Enhancement Award (Small Department category) in the Civil Service Outstanding Service Award Scheme 2009
1 Oct 09 Reduced the application fee and minimum deposit for IRIS Online Services Subscriber Accounts
19 Oct 09 Received a delegation from Shandong Lawyers Association
21 Oct 09 Tabled the Land Registry Trading Fund Annual Report 2008/09 in the Legislative Council
27-30 Oct 09 The Land Registrar attended the 36th Registrars of Title Conference held in Sydney, Australia
26 Nov 09 Received the Ombudsman's Awards 2009 — Public Organisation Award
March 10 Conducted a Customer Service Survey
8 March 10 Opened the Land Registry Archive in Sha Tin
8 Mar to 1 Apr 10 The Land Registry Open Day

Community Services

Date Event
7 & 8 Jun 09 Participated in the Green Day organised by The Community Chest of Hong Kong
3 Aug to 2 Sep 09 Workplace attachment training for the Youth Pre-employment Training Programme
1 Sep to 30 Nov 09 Provided job attachment for the Sunnyway — On The Job Training Programme
30 Sep 09 Participated in the Dress Special Day organised by The Community Chest of Hong Kong
9 Dec 09 Participated in the Love Teeth Day organised by The Community Chest of Hong Kong
9 Jan 10 Presented 1,000 souvenirs (hand-made by the Land Registry colleagues) to the elderly during the 29th Hong Kong Dance Festival for the Elderly (Final)
28 Feb 10 Participated in the Standard Chartered Hong Kong Marathon
23 Mar 10 Participated in the Skip Lunch Day organised by The Community Chest of Hong Kong
25 Mar 10 Awarded the Caring Organisation Logo 2009/10 by the Hong Kong Council of Social Service
29 Mar 10 Presented with a souvenir by The NAAC Shanghai Fraternity Association Care and Attention Home For the Elderly in recognition of the Land Registry Volunteers Team's service over the years