The Land Registry Trading Fund Hong Kong
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Land Registrar's Statement
Highlights of 2009/10
Organisation Structure
Management Structure
Branch Functions
Services and Workload
Performance Pledges
Customer Services
Development Projects and New Services
Future Plan
Recent Development
Future Plan
Staffing
Staff Training
Staff Development and Management Initiatives
Staff Motivation and Recognition
Staff Relations
Safe Workplace
Knowledge Management
Corporate Citizenship
Future Plan
Service Enhancement to Integrated Registration Information System (IRIS)
IT Security
Future Plan
Financial Objectives
Actual Performance
Fee Reduction
Forecast
Statement of Comprehensive Income
Statement of Financial Position
Statement of Changes in Equity
Statement of Cash Flows
Notes to the Financial Statements
(a) Standing Members of the Land Registry Customer Liaison Group (Private Sector) 2009/10
(b) Membership of the Land Registry Customer Liaison Group (Public Sector) 2009/10
(c) Membership of the Land Registry Joint Standing Committee 2009/10
Seventeenth Year in Review
The Land Registry Trading Fund
Vision, Mission, Values and Functions
Organisation and Management
Customer Services and Operations
Title Registration
Human Resources
IT Services
Financial Management
Report of the Director of Audit to the Legislative Council
Certified Financial Statements
Annex

Highlights of 2009/10

Public Services and Customer Relations


Apr
4
28 April 2009
Launched for sale the Street Index (41st edition) and the New Territories Lot/ Address Cross Reference Table (10th edition) on compact disc
May
5
4 May 2009
Announced the enhanced Performance Pledges 2009/10
Performance Pledges 2009/10


















4 May 2009

Closed the Sha Tin Search Office and relocated the Owners' Corporation Services to the Tai Po Search Office
Jun
6
1 June 2009
The TV series of “Stories of Our Land” was among the top 20 in the 2009 TV Programme Appreciation Index Survey (Phase 1)
TV series of “Stories of Our Land”
Jul
7
10 July 2009
Launched the enhanced version of e-Memorial Form
Enhanced version of E-Memorial Form

15 - 17 July 2009
Conducted a three-day Attachment Programme for Mainland Officials from Beijing and Shanghai
Attachment Programme for Mainland Officials from Beijing and Shanghai
Aug
8
28 August 2009
Introduced the enhanced Interactive Voice Response System of the customer service hotline
Sep
9
September 2009
Enriched the Integrated Registration Information System (IRIS) database with Chinese street names

29 September 2009
Received the First Runner-up of the Service Enhancement Award (Small Department category) in the Civil Service Outstanding Service Award Scheme 2009
Civil Service Outstanding Service Award Scheme 2009
Oct
10
1 October 2009
Reduced the application fee and minimum deposit for IRIS Online Services Subscriber Accounts

19 October 2009
Received a delegation from Shandong Lawyers Association
Delegation from Shandong Lawyers Association

21 October 2009
Tabled the Land Registry Trading Fund Annual Report 2008/09 in the Legislative Council

27 - 30 October 2009
The Land Registrar attended the 36th Registrars of Title Conference held in Sydney, Australia
The 36th Registrars of Title Conference
Nov
11
26 November 2009
Received the Ombudsman's Awards 2009 — Public Organisation Award
The Ombudsman's Awards 2009
Mar
3
March 2010
Conducted a Customer Service Survey

8 March 2010
Opened the Land Registry Archive in Sha Tin
Land Registry Archive

8 March – 1 April 2010
The Land Registry Open Day


Land Registry Open Day



Community Services


Jun
6
7 & 8 June 2009
Participated in the Green Day organised by The Community Chest of Hong Kong
Green Day
Aug
8
3 August – 2 September 2009
Workplace attachment training for the Youth Pre-employment Training Programme
Sep
9
1 September – 30 November 2009
Provided job attachment for the Sunnyway — On The Job Training Programme
Sunnyway — On The Job Training Programme


30 September 2009
Participated in the Dress Special Day organised by The Community Chest of Hong Kong
Dress Special Day
Dec
12
9 December 2009
Participated in the Love Teeth Day organised by The Community Chest of Hong Kong
Love Teeth Day
Jan
1
9 January 2010
Presented 1,000 souvenirs (hand-made by the Land Registry colleagues) to the elderly during the 29th Hong Kong Dance Festival for the Elderly (Final)
Souvenirs (hand-made by the Land Registry colleagues)
Feb
2
28 February 2010
Participated in the Standard Chartered Hong Kong Marathon
Standard Chartered Hong Kong Marathon
Mar
3
23 March 2010
Participated in the Skip Lunch Day organised by The Community Chest of Hong Kong
Skip Lunch Day

25 March 2010
Awarded the Caring Organisation Logo 2009/10 by the Hong Kong Council of Social Service
Caring Organisation Logo 2009/10

29 March 2010
Presented with a souvenir by The NAAC Shanghai Fraternity Association Care and Attention Home For the Elderly in recognition of the Land Registry Volunteers Team's service over the years
Presented with a souvenir by The NAAC Shanghai Fraternity Association Care and Attention Home For the Elderly
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