Future Plan(i) Enhanced Performance Pledges for 2010/11
The deeds registration process comprises two main working procedures:
updating of land registers and imaging of registered land documents. To further improve our service, the service standard for updating of land registers will be enhanced from 12 to 11 working days and the total working days for registration will be reduced from 16 to 15.
(ii) Customer Service Survey 2010/11
In keeping with our customer centric culture, we plan to conduct a large-scale customer service survey in the first quarter of 2011. This aims to benchmark progress since the last survey and to identify priorities for improvement and areas for future development.
(iii) Extension of Service Hours of Customer Service Hotline
As part of our continuous improvement efforts, we plan to extend the service hours of the customer service hotline round the clock to align with the extension of online search hours from 16 hours to 20 hours a day by the launch of the new search system in the third quarter of 2010.