We value customer feedback for continuous improvement of the IRIS Online Services. An online pop-up survey is displayed on the “Acknowledgement”, “Enquire Order Status” and “Enquire Status of Lodged Document” pages to collect customer feedback on our services. Suggestions for enhancement of functions and services are most welcome.

We have achieved all performance targets set for 2023/24. For continuous improvement, we enhanced the following service standard and performance target for registration of owners’ corporations in 2024/25:

The Performance Pledges for 2024/25 have come into effect from 1 April 2024. For details, please refer to the Land Registry’s (LR’s) website.

We conducted our annual exercise in November 2024 to invite all customers for updating their contact information in our customer management system through returning the customer data form.

For subscribers of the IRIS Online Services, they are always welcome to use the “Change Account Particulars” function in the IRIS Online Services to update their account particulars at any time. Customers can also submit the Change of Account Particulars Form which can be downloaded and submitted online through our website for updating their records whenever necessary.

To commemorate the 31st Anniversary of the Land Registry Trading Fund on 1 August 2024, the LR’s Facebook page was launched on the same day. The page aims to share information of our services and recent updates with our customers and members of the public.

Our reaching out to the community and communication with the public is also pioneered by the department’s mascot “Bunny Lanny” 「田兔兔」 who was born in the Mid-autumn Festival on 17 September 2024. The Chinese name of our mascot carries the characters of 「田」 and「兔」, which phonetically resembles the then LR’s informal name of 「田土廳」 of which many people are familiar with.

The drafting of the amendment bill for implementation of title registration on newly granted land first (i.e. “new land first” proposal) has reached an advanced stage. Other preparatory work including preparing draft subsidiary legislation and development of a new information technology system is in good progress. Our target is to introduce the amendment bill into the Legislative Council in the first quarter of 2025.

A meeting with the Law Society of Hong Kong was held on 30 September 2024 to discuss and exchange views on the proposal of implementing electronic lodgement (e-lodgement) under title registration. The e-lodgement system will provide practitioners with smart data processing and automated system functions for presenting and processing applications for registration in a more user-friendly and efficient way to suit their business needs.