2006/07
Service Type	Service Standard	Performance Target (% meeting service standard)	Actual Performance (% meeting service standard)
Registration of Instruments	*16 working days	90	98
Search of Land Records
• Counter Search of computerized land registers	*15 minutes	95	100
Supply of Imaged Copies of Land Records
Over the counter
• Without oversize plans	*15 minutes	95	100
• With oversize plans	5 working days	97	98
Order via electronic services
• Collection in person
Without colour plans	1 working day	97	100
With colour plans	3 working days	97	100
With oversize plans	5 working days	97	98
• Delivery by post or courier
Without colour plans
- Orders placed before 6pm	Dispatch within 1 working day	97	100
- Orders placed after 6pm or on Saturdays, Sundays & public holidays	Dispatch within 2 working days	97	100
With colour plans	Dispatch within 3 working days	97	100
With oversize plans	Dispatch within 5 working days	97	98
Supply of Certified Land Records
Over the counter
• Computerized land registers	1 hour	#95	100
• Imaged copies without oversize plans	1 hour	#95	100
• Imaged copies with oversize plans	5 working days	97	98
Order via electronic services
• Collection in person
Computerized land registers	1 working day	97	100
Imaged copies
- Without oversize plans	3 working days	97	100
- With oversize plans	5 working days	97	98
• Delivery by post or courier
Computerized land registers
- Orders placed before 6pm	Dispatch within 1 working day	97	100
- Orders placed after 6pm or on Saturdays, Sundays & public holidays	Dispatch within 2 working days	97	100
Imaged copies without oversize plans	Dispatch within 3 working days	97	100
Imaged copies with oversize plans	Dispatch within 5 working days	97	98
Sale of Memorial Day Book (MDB)
• Approval of MDB applications	2 working days	97	100
• Delivery of MDB diskettes by courier/counter collection	Dispatch within 1 working day excluding Saturdays	97	100
Sale of Monthly Memorial Information on Mortgage Transactions (MMIM)
• Approval of MMIM applications	2 working days	97	100
• Delivery of MMIM diskettes by courier	Dispatch within 5 working days excluding Saturdays at the beginning of the month	97	100
Telephone Enquiry Services
• Voice mail left during office hours	Return calls within 60 minutes after receiving the voice mail	90	99
• Voice mail left after office hours	Return calls before 10am on the next working day	90	97

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