We always maintain an open communication policy with customers and key stakeholders. To assess their changing needs and expectations, we communicate closely with them. Various channels have been set up to this end.


Customer Liaison Groups

Two Customer Liaison Groups, one for private sector customers and one for government departments, have been set up for an ongoing dialogue with our stakeholders.

The objectives of the Customer Liaison Groups are to:

• improve the Registry's understanding of customers' needs and expectations;
  
  
• improve customers' understanding of the Registry's policies, services and procedures; and
  
  
• exchange views on operational and service delivery issues.
  

The private sector group is composed of representatives from the Law Society of Hong Kong, the Hong Kong Association of Banks, the Hong Kong Institute of Certified Public Accountants, the Hong Kong Institute of Surveyors, the Hong Kong Real Estate Agencies General Association and the Society of Hong Kong Real Estate Agents Limited. The public sector group comprises representatives from government departments which are frequent users of the Registry's services. Each group meets three times a year.

In 2006/07, 6 Customer Liaison Group Meetings were held.

We thank the following members from the private sector and department representatives from the public sector for their continuous support to the Registry:




Standing Members of the Land Registry Customer Liaison Group (Private Sector) 2006/07

The Law Society of Hong Kong	Mr. CHEUNG Kee-ming
	Ms. LAM Man-yee
	Mr. YUEN Kwok-kit
	Mr. YEUNG Wing-wah
	Mr. David WONG Pui-hon
	Mr. Eddie WONG Chi-kei
The Hong Kong Association of Banks	Mr. Andy NG Hak-chung
	Mr. TONG Hon-shing
The Hong Kong Institute of Surveyors	Mr. Alex NG Siu-lam
	Mr. CHIU Kam-kuen
Society of Hong Kong Real Estate Agents Limited	Mr. Michael CHIK Pa-fai
Hong Kong Real Estate Agencies General Association	Mr. NG Yuen-hing
Hong Kong Institute of Certified Public Accountants	Ms. Ivy CHUA Suk-lin
	Mr. OU Zhao-ji
	Mr. WONG Chun-bong

Department Representatives of the Land Registry Customer Liaison Group (Public Sector) 2006/07

Agriculture, Fisheries and Conservation Department	Mr. C. H. LEUNG
Buildings Department	Mr. Victor FUNG
	Mr. C. Y. CHAN
Customs & Excise Department	Mr. CHAN Chak-pang
Department of Justice	Mr. S. S. YU
Environmental Protection Department	Mr. Stephen LAM
Food and Environmental Hygiene Department	Mr. LUI Chun-hung
	Mr. K. Y. TO
Government Property Agency	Mr. Jeff LEE
Home Affairs Department	Mrs. Connie LEE
Hong Kong Housing Society	Ms. Patricia PANG
Hong Kong Police Force	Mr. Rohit Bhagat
	Mr. W. S. TSANG
Housing Department	Mr. G. K. TIN
	Ms. Y. H. CHU
	Mr. K. K. CHAN
	Ms. S. M. CHAN
	Ms. K. Y. LING
Independent Commission Against Corruption	Ms. Jessica WONG
	Mr. T. F. YIP
	Ms. Annie MA
Inland Revenue Department	Mr. K. Y. LAU
Lands Department	Mrs. Beatrice KONG
Official Receiver's Office	Miss Ally WONG
	Mr. Ronald FU
	Ms. Monita YU
Planning Department	Mr. C. Y. CHAN
Rating and Valuation Department	Mr. W. K. LAU