For improving customer experience and user-friendliness, the mobile version of the IRIS Online Services was further enhanced in October 2023 to provide account management functions for subscribers.
The Land Registry has enhanced the service standards and performance targets on the two types of registration services in 2023/24 as follows:
| Service Type | 2022/23 | 2023/24 | ||
|---|---|---|---|---|
| Service Standard (Working Days) | Performance Target (%) | Service Standard (Working Days) | Performance Target (%) | |
| 1. Registration of land documents | 15 | 92 | 14 | 90 |
| 2. Registration of withheld instruments redelivered for registration | 16 | 92 | 15 | 90 |
The Performance Pledges for 2023/24 have come into effect from 1 April 2023. For further details, please refer to the Land Registry website.
As an annual exercise for updating information in our customer management system for effective communication, invitations were sent out in November 2023 to customers using our deeds lodgement services for providing up-to-date information by completing a Customer Data Form.
For subscribers of the IRIS Online Services, a new “Change Account Particulars” function was introduced in June 2023 to facilitate them to update their account particulars at their fingertips. Customers are welcome to make use of the newly introduced function for updating their records whenever necessary.
We continue to actively prepare the implementation of the title registration system on newly granted land first (“new land first” proposal).
We are working closely with the Department of Justice to prepare the legislative amendments to the Land Titles Ordinance (Cap. 585). Other preparatory work, including development of a new computer system, is also underway. We will continue to engage key stakeholders to work out the implementation details and aim to introduce the legislative amendments into the Legislative Council within 2024.
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