Annual Report 2013-14
年報
45
服務及運作
Services and Operations
Meet-the-Client Sessions on “Common Reasons for Withholding Instruments from Registration”
Four sessions with participants from solicitors firms were held in November 2013 for enhancing
participants’ knowledge and understanding of the common reasons for withholding instruments from
registration and for promoting the use of the e-Memorial Form. The sessions were well received.
Communication Channels
Land Registry Circular Memoranda
In 2013/14, we issued a Land Registry Circular Memorandum to update legal practitioners and
customers on our new product/services.
Land Registry News
Two issues of the Land Registry News were released in July 2013 and February 2014 respectively in
electronic format to keep our customers updated on the Land Registry’s initiatives, services and
activities.
Information Leaflets
The information leaflet on Performance Pledges was updated for the implementation of our enhanced
performance targets during the year.
Press Releases
We issue press releases from time to time to announce the Land Registry’s latest service updates and
provide regular statistics on land registration and search.
Customer Service Hotline
Our Customer Service Hotline supported by an Interactive Voice Response System offers a whole range
of information through recorded messages and manned operator service. A queuing service for
specific service help desks is also available starting from 3 September 2012. Through collaboration with
the Efficiency Unit’s 1823 Call Centre, our hotline enquiry service is provided 24 hours a day.
