The Land Registry Trading Fund Hong Kong
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Land Registrar's Statement
Highlights of 2009/10
Organisation Structure
Management Structure
Branch Functions
Services and Workload
Performance Pledges
Customer Services
Development Projects and New Services
Future Plan
Recent Development
Future Plan
Staffing
Staff Training
Staff Development and Management Initiatives
Staff Motivation and Recognition
Staff Relations
Safe Workplace
Knowledge Management
Corporate Citizenship
Future Plan
Service Enhancement to Integrated Registration Information System (IRIS)
IT Security
Future Plan
Financial Objectives
Actual Performance
Fee Reduction
Forecast
Statement of Comprehensive Income
Statement of Financial Position
Statement of Changes in Equity
Statement of Cash Flows
Notes to the Financial Statements
(a) Standing Members of the Land Registry Customer Liaison Group (Private Sector) 2009/10
(b) Membership of the Land Registry Customer Liaison Group (Public Sector) 2009/10
(c) Membership of the Land Registry Joint Standing Committee 2009/10
Seventeenth Year in Review
The Land Registry Trading Fund
Vision, Mission, Values and Functions
Organisation and Management
Customer Services and Operations
Title Registration
Human Resources
IT Services
Financial Management
Report of the Director of Audit to the Legislative Council
Certified Financial Statements
Annex

Staff Training

Staff training is a critical component to facilitate the human resource development of the Land Registry. We strive to provide opportunities and encouragement for staff at all stages of their career to realise their potential. To this end, we have developed a series of well-planned and quality training programmes that helped staff to work with confidence, strengthen teamwork and commitment to service excellence, and support continuous improvement in individual and departmental performance.

In the year, we arranged over 3,300 days of training on a wide spectrum of subjects and through various modes. Highlights of training activities arranged in 2009/10 are as follows:


Theme Training

Theme Training Theme training has been a core element of our staff development programme to promote organisational alignment and solidarity among staff members. The theme for 2009/10 was “Aligned in One Goal, Ahead We All Go”. The one-day experiential training for over 500 staff members at all ranks and grades spreading over 18 workshops were conducted in a secluded training environment away from the workplace.

Theme Training

Professional, Management and Language Training

Throughout the year, the department organised a wide range of training courses to enhance the core competencies of staff members.

A legal training course on “Law of Contract” was arranged for the Officer Grades staff to reinforce their understanding on basic legal concepts and principles relating to land and property.

To equip newly recruited Officer Grades staff with the knowledge and skills required for effective management, we organised tailor-made courses on “Supervisory Management” and “Performance Appraisal Writing and Interview".

Putonghua and English courses were provided to enhance staff's confidence in communicating with customers in both Chinese and English.


We also regularly arranged talks and briefing sessions by other Government departments and business partners in the private sector to broaden our senior staff's knowledge and exposure on land-related subjects, Government policies and topical issues.
Management Training

Self-learning

In addition to conventional classroom training, the Land Registry encourages self-learning through e-learning programme. All staff are granted one day e-learning whereby they are free from their office work to pursue self-learning of various interested topics at our Learning Resource Centre.

Staff Development and Management Initiatives

To broaden staff's perspectives so that they can anticipate and meet new challenges, strengthen their communication and presentation skills and develop policy formulation and leadership capacities, a wide spectrum of staff development activities have been arranged. In 2009/10,

  • one Chief Land Registration Officer was arranged to work in the Development Bureau for six months under the Secretariat Attachment Programme;
  • five Senior Land Registration Officers had attended the “Management Development Programme” at The Hong Kong University of Science and Technology; and
  • one Senior Systems Manager had attended the GovTech 2010 Conference in Singapore.
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