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The Land Registry Trading Fund Hong Kong
Annual Report 2008-09
Human Resources
Land Registrar's Statement
Highlights of 2008/09
Organisation Structure
Management Structure
Branch Functions
Services and Workload
Performance Pledges
Customer Services
Development Projects and New Services Future Plan
Recent Development
Future Plan
Legal Services apart from Title Registration Work
Staffing
Management Initiatives
Training and Development
Staff Motivation and Recognition
Staff Relations
Safe Workplace
Knowledge Management
Corporate Citizenship
Future Plan
Service Enhancement to Integrated Registration Information System (IRIS)
IT Security
Future Plan
Financial Objectives
Actual Performance
Forecast
Profit and Loss Account
Balance Sheet
Statement of Changes in Equity
Cash Flow Statement
Notes to the Financial Statements
Annex I - Performance Pledges
Annex II - Land Registry Customer Liaison Group
Sixteenth Year in Review
The Land Registry Trading Fund
Vision, Mission, Values and Functions
Organisation and Management
Operations and Customer Services
Title Registration
Human Resources
IT Services
Financial Management
Report of the Director of Audit to the Legislative Council
Certified Financial Statements
Annex
   
 
Staff Motivation and Recognition

Staff Suggestions Scheme

The Departmental Staff Suggestions Committee was set up in 1993 with the objective of promoting constructive cooperation and team effort among staff to achieve better efficiency and productivity. This year, staff members have been invited to make suggestions on various issues including improvement of service quality, operation and management of the department, environmental protection, IT security and energy saving. A total of ten staff suggestions were received and various awards, including cash prizes and letters of appreciation, were granted. An electronic Christmas card competition was held in December 2008 and winning designs were used as the Land Registry electronic Christmas cards.


Best Staff of the Year Award Scheme

The annual award scheme “Best Staff of the Year”, first introduced in 1997, aims to motivate staff, promote work commitment and give recognition to deserving staff for their remarkable contributions. In November 2008, staff were invited to vote among themselves the “Best Staff”. Three prizes were awarded.


Long Service Appreciation Award Scheme

The Land Registry’s Long Service Appreciation Award Scheme, launched in 1999, is another annual award to give recognition to officers with long and meritorious service. In 2008, ten staff members with 25 or more years of service have been awarded, making a total of 127 awards since the Scheme was first introduced.


Best Frontline Staff Award Scheme

To foster the culture of good customer service, the Land Registry launched its Best Frontline Staff Award in April 2007. The objective of the award is to recognise quality performance and achievements of staff in customer service and to motivate staff in putting our value into practice: always seeking excellence in service and performance.

Individual staff members and teams receiving the highest number of written/verbal commendations from our customers each quarter are awarded. The name of the winning staff members and teams are posted at the Customer Centre and New Territories Search Offices. Announcement is also made in the Land Registry’s homepage (www.landreg.gov.hk), Land Registry News, annual report and Staff Magazine.

















     
 
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