| Service Type |
Service Standard |
Performance Target
(% meeting service standard) |
| Working day(s) |
Minutes |
| 1. |
Registration of land documents: |
|
16 |
|
92# |
| (a) |
From receipt of a deed to updating the land register with the registered deedΔ; and |
|
12 |
|
|
| (b) |
Completion of imaging and return of the registered deed to the lodging partyΔ |
|
4 |
|
|
| 2. |
Counter Search of computerized land registers |
|
|
15 |
97# |
| 3. |
Supply of imaged copies of land records |
|
|
|
|
|
|
|
|
| |
 |
Without oversize plans |
|
|
15 |
97# |
| |
|
With oversize plans |
|
5 |
|
97 |
| (b) |
Order via electronic services |
|
|
|
|
|
|
|
|
| |
Without colour plans |
1 |
|
97 |
| |
With colour plans |
3 |
|
97 |
| |
With oversize plans |
5 |
|
97 |
| |
(ii) |
Delivery by post or courier |
|
|
|
|
| |
Without colour plans |
|
|
|
| |
| |
– |
Orders placed before 6 pm |
|
1 |
|
97 |
| |
| |
– |
Orders placed after 6 pm or on Saturdays, Sundays & public holidays |
|
2 |
|
97 |
| |
With colour plans |
3 |
|
97 |
| |
With oversize plans |
5 |
|
97 |
| 4. |
Supply of certified land records |
|
|
|
|
|
|
|
|
| |
|
Computerised land registers |
|
|
50* |
96 |
| |
|
Imaged copies without oversize plans |
|
|
50* |
96 |
| |
|
Imaged copies with oversize plans |
|
5 |
|
97 |
| (b) |
Order via electronic services |
|
|
|
|
|
|
|
|
| |
|
Computerized land registers |
|
1 |
|
97 |
| |
|
Imaged copies |
|
|
|
|
| |
|
3 |
|
97 |
| |
|
5 |
|
97 |
| |
(ii) |
Delivery by post or courier |
|
|
|
|
| |
|
Computerized land registers |
|
|
|
|
| |
| |
– |
Orders placed before 6 pm |
|
1 |
|
97 |
| |
| |
– |
Orders placed after 6 pm or on Saturdays, Sundays & public holidays |
|
2 |
|
97 |
| |
|
Imaged copies without oversize plans |
|
3 |
|
97 |
| |
|
Imaged copies with oversize plans |
|
5 |
|
97 |
| 5. |
Sale of Memorial Day Book (MDB) |
|
|
|
|
| (a) |
Approval of MDB applications |
|
2 |
|
98# |
| (b) |
Delivery of MDB data files |
|
1 |
|
98# |
| 6. |
Sale of Monthly Memorial Information on Mortgage Transactions (MMIM) |
|
|
|
|
| (a) |
Approval of MMIM applications |
|
2 |
|
98# |
| (b) |
Delivery of MMIM data files |
|
5 |
|
98# |
| 7. |
Amendment of Registered Data |
|
|
|
|
|
3 |
|
90 |
|
10 |
|
90 |
| 8. |
Telephone Enquiry Services |
|
|
|
|
| (a) |
Voice mail left during office hours |
|
Return calls within 60 minutes after receiving the voice mail |
92# |
| (b) |
Voice mail left after office hours |
|
Return calls before 10 am on the next working day |
92# |
| 9. |
Handling of suggestions/ complaints |
|
Replies to suggestions or complaints will be sent within 10 calendar days of their receipt. If this is not possible, an interim reply will be sent within this period |
– |
