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Land Registrar's Statement
Highlights of 2007/08
From the Past to Future
Organization Structure
Management Structure
Branch Functions
Services and Workload
Performance Pledges
Customer Services
Development Projects and New Services
Future Plan
Recent Development
Future Plan
Legal Services apart from Title Registration Work
Staffing
Management Initiatives
Training and Development
Staff Motivation and Recognition
Staff Relations
Corporate Citizenship
Safe Workplace
Knowledge Management
Future Plan
Financial Objectives
Actual Performance
Forecast
Profit and Loss Account
Balance Sheet
Statement of Changes in Equity
Cash Flow Statement
Notes to the Accounts
Annex I - Performance Pledges
Annex II - Land Registry Customer Liaison Group
Relocation of the IRIS Data Centre
Service Enhancement to the Integrated Registration Information System (IRIS)
IT Security
Future Plan
  Fifteenth Anniversary
  The Land Registry Trading Fund
  Vision, Mission, Values and Functions
  Organization and Management
  Operations and Customer Services
  Title Registration
  Human Resources
  IT Services
  Financial Management
  Report of the Director of Audit to the Legislative Council
  Certified Financial Statement
  Annex
   
 
 
Staff Motivation and Recognition

The Departmental Staff Suggestions Committee was set up in 1993 with the objective of promoting constructive cooperation and team effort among staff to achieve better efficiency and productivity. This year, staff have been invited to make suggestions on various issues including improvement of service quality, operation and management of the department, environmental protection and work-life balance of staff. A total of six staff suggestions were received and various awards, including cash prizes and letters of appreciation, were granted. An electronic Christmas card competition was held in December 2007 and winning designs were used as the department’s electronic Christmas cards.

The annual award scheme of the “Best Staff of the Year”, first introduced in 1997, aims to motivate staff morale, promote work commitment and give recognition to deserving staff for their remarkable contributions. In November 2007, staff were invited to vote among themselves the “Best Staff”. Three prizes were awarded.

The Land Registry’s Long Service Appreciation Award Scheme launched in 1999 is another annual event to give recognition to officers with long and meritorious service. In 2007, 20 staff members with 25 or more years of service have been awarded, making a total of 117 awards since the Scheme was first introduced.

Best Frontline Staff Award

To foster the culture of good customer service, the Land Registry launched its Best Frontline Staff Award in April 2007. The objective of the award is to recognize quality performance and achievements of staff in customer service and to motivate staff in putting our value into practice: always seeking excellence in service and performance.



Individual staff and team receiving the highest number of written/verbal commendations from our customers each quarter are awarded. The name of the winning staff and team are posted at the Customer Centre and New Territories Search Offices. Announcement is also made in the Land Registry’s homepage (www.landreg.gov.hk), Land Registry News and Annual Report.




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